Question 1

What is the cancellation policy at Manicured London?

Accepted Answer

We understand that sometimes unexpected situations arise that may require you to cancel or reschedule your appointment. Our cancellation policy allows you to cancel or reschedule your appointment with no charge up to 24 hours before your scheduled time. If you cancel within 24 hours of your appointment or no show, you will be charged 100% of the service fee. This policy helps us respect the time of our nail technicians and ensures that we can accommodate as many clients as possible. We appreciate your understanding and cooperation in adhering to our cancellation policy.

Question 2

Can I make a booking for a nail appointment over the phone at Manicured London?

Accepted Answer

At Manicured London, we only accept online bookings through our website or mobile app . This allows for easy, convenient appointment scheduling and ensures that our clients have access to our real-time availability. Simply visit our website or download our app to browse available appointment times, select your preferred services and nail technician, and confirm your booking with just a few clicks. If you have any specific requests or questions before booking, feel free to contact us via whats app on 0203 051 3931 email or through our social media channels, and our friendly team will be happy to assist you. Thank you for understanding and we look forward to providing you with an exceptional nail care experience at Manicured London.

Question 3

How can I book an appointment?

Accepted Answer

Booking an appointment at Manicured London is quick and easy. We exclusively accept cashless bookings made online using your debit or credit card. Simply visit our website or download our mobile app to select your preferred service, date, and time. You can also choose your preferred nail technician from our team of experienced professionals. Once your booking is confirmed, you will receive a confirmation email with all the details of your appointment. We look forward to welcoming you into our nail studio!

Question 4

What are the opening hours ?

Accepted Answer

Manicured London is open from 10:00 AM to 8:00 PM Tuesday through Friday, and from 10:00 AM to 6:00 PM on Saturdays. We are closed on Sundays & Mondays to give our staff a well-deserved days off. Our salon operates by appointment only, but we do our best to accommodate walk-ins when possible. Additionally, we offer extended hours for special events or by request for private bookings. Please feel free to contact us for more information or to schedule an appointment outside our regular opening hours.

Question 5

I am running late for my appointment at, what do I do?

Accepted Answer

We understand that unexpected delays can happen. If you find yourself running late for your appointment, please whats app 0203 051 3931 or  email customercare@manicuredlondon.co.uk as soon as possible to let us know. We will do our best to accommodate you, but please keep in mind that arriving significantly late may result in a shortened service or rescheduling with the full service fee applied as per our cancellation policy. Our team values punctuality and wants to ensure that all clients receive the full attention and care they deserve during their appointment. Thank you for your understanding and cooperation.

Question 6

Can I walk in for a nail appointment at Manicured London without a prior booking?

Accepted Answer

A: Yes, at Manicured London, we welcome walk-in appointments based on availability. While we always recommend booking in advance to secure your desired time slot, we understand that spontaneous plans or last-minute needs arise. Our team will do their best to accommodate walk-in clients, however, to avoid potential disappointment, we advise checking our availability on the day via whats app on 2023 051 3931, online or popping by our studio. We strive to provide a seamless and enjoyable experience for both our booked and walk-in clients, ensuring that everyone receives the same level of expert and attentive service.

Question 7

How can I tip my nail technician?

Accepted Answer

At Manicured London, we believe in fair compensation for our hardworking nail technicians. If you would like to show your appreciation for excellent service, you can tip your nail technician in cash or through the Easy tip app on your nail technicians mobile phone. We suggest a standard gratuity of 15-20% of the total service cost, but ultimately the amount is up to your discretion and satisfaction with the service received. Your generosity is always greatly appreciated by our dedicated team.

Question 8

Does Manicured London offer any referral programs for its customers?

Accepted Answer

Yes, at Manicured London, we value our customers and love to reward them for spreading the word about our services. Our "Refer a Friend" program allows existing customers to refer a friend and both parties receive a special discount on their next appointment or when joining our membership. When an existing customer refers a friend, they will receive 20% off their next appointment, and their friend will also receive 20% off their first appointment with us and their first months membership. It's our way of saying thank you for sharing the love and helping our studio grow. Just make sure to let us know about the referral when booking the appointment, and we'll take care of the rest!

Question 9

I'm not happy with my nails, what do I do?

Accepted Answer

At Manicured London, we strive to ensure every client leaves satisfied with their nails. If you are unhappy with your nails, please don't hesitate to contact us right away. We offer a 48-hour satisfaction guarantee, so if there are any issues with your nails, we will be happy to fix them at no extra cost to you. Simply reach out to our customer service team by email customercare@manicuredlondon.co.uk with images of your concerns, and we will schedule a time for you to come in within a 7 day time frame for any necessary touch-ups or adjustments. Your happiness and confidence in our services are our top priority, and we want to make sure you leave our studio feeling fabulous.

Question 10

Do you serve drinks at Manicured London?

Accepted Answer

Yes, we want to ensure that our clients have a relaxing and enjoyable experience. We offer a selection of drinks, including herbal teas, coffee, water  cocktails and prosecco, to make your visit as comfortable as possible. We strive to create a serene atmosphere where you can unwind while receiving top-quality nail care services.All clients are welcomed with complimentary water, tea, and coffee to enjoy during their appointment. For members with a nail membership, we offer additional beverage options including sodas and cocktails as part of their enhanced salon experience. Non-members are also invited to purchase sodas and alcoholic beverages if they wish. Alcoholic beverages are for those 18 and over and only alcohol served by Manicured London may be consumed in our studio. You are welcome to bring non-alcoholic beverages to our studio.

Question 11

Are men and LGBTQ individuals welcome?

Accepted Answer

A: Absolutely!  We welcome individuals from all walks of life, including men and members of the LGBTQ community. Our salon is a safe and inclusive space where everyone can feel comfortable and pampered. Our skilled nail technicians are committed to providing high-quality services to all clients, regardless of gender or sexual orientation. We strive to create an environment that is accepting and supportive of everyone who walks through our doors. So, whether you're looking for a classic manicure, a bold nail art design, or a relaxing pedicure, we are here to cater to your needs and make you feel at home.

Question 12

Is your studio accessible for disabilities?

Accepted Answer

Yes, we are committed to providing a welcoming and accessible environment for all. Our studio is designed to accommodate individuals with disabilities, including wheelchair access and other necessary facilities. We strive to ensure that all our clients feel comfortable and have a positive experience when visiting our salon. If you have any specific accessibility requirements, please feel free to contact us at customercare@manicuredlondon.co.uk in advance so that we can make the necessary arrangements to accommodate your needs. Your comfort and satisfaction are important to us.

Question 13

Can I book a group event or party at Manicured London?

Accepted Answer

A: Absolutely, we offer event bookings for groups such as bridal showers, birthday parties, bachelorette parties, and corporate events. Our salon can accommodate groups of up to 10 people, providing a unique, intimate and luxurious experience for all attendees. We also offer customisable packages with options for nail services, refreshments, and special add-ons to make your event truly memorable. Please email Customercare@manicuredlondon.co.uk in advance to discuss your specific event needs and we will be happy to tailor a package that suits your group.

Question 14

How do I find Manicured London?

Accepted Answer

Manicured London is located inside Stone Studios E9 5NL on the 1st floor . Our nail studio a stone throw away from Hackney Wick overground which is a 2 min walk and Stratford international a 20mins walk. You can also reach us by bus, with several routes passing by our location. Additionally, there is paid parking available nearby for those arriving by car. To access our studio locate main entrance door and use your unique code sent to you via your email confirmation into the entry pad for the main door and second door, then take lift to the first floor and come through doors to your left and walk to end of corridor.  Please see our instagram page @manicureldn for a detail video of directions. We look forward to welcoming you to our studio for a luxurious nail care experience.

Frequently asked questions